|Customer Success Manager
|Aug 03, 2023
|Truecaller is inviting applications for the position of
Customer Success Manager. Here you are given complete information about the job. Must read the full article for complete information.
Customer Support Jobs In Truecaller Overview
|Customer Success Manager
|4-5 years of professional experience
|Gurgaon, Haryana, India
|Upto 8,00,000 PA
- Our service is the leading caller ID and spam-blocking solution for Android and iOS devices worldwide.
- We have a diverse team comprising over 350 individuals representing approximately 35 nationalities. Our team members are located in various locations, including our headquarters in Stockholm, as well as offices in Bangalore, Mumbai, Gurgaon, Tel Aviv, and Nairobi.
- Supported by renowned global investors like Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers, this venture enjoys the backing of some of the most prominent financial backers worldwide.
Since its inception in 2009, Truecaller has revolutionized how we connect and communicate, making tomorrow’s interactions smarter, safer, and more efficient. With over 300 million users worldwide and a rapidly expanding global presence, Truecaller is at the forefront of building trust everywhere.
Benefits Company Provides
- Competitive salaries
- Excellent insurance coverage
- Flexible working hours
- Udemy membership for learning
- Diverse and fun work environment
- Professional growth opportunities
- Exciting team activities
- State-of-the-art tech tools
- Work-life balance focus
- Exposure to cutting-edge technology
The Position We Are Hiring For Customer Success Manager
Are you passionate about delivering exceptional customer experiences and driving business growth? If so, the role of Customer Success Manager in the Enterprise Solutions Business Unit at Truecaller could be your calling.
As a Customer Success Manager, you will be at the forefront of building a scalable and velocity-driven customer success function.
Your Responsibilities Will Include:
- Prioritizing and servicing customer accounts effectively, addressing any roadblocks that arise.
- Building and nurturing strong relationships with customers and key personnel post-sales.
- Assisting customers in seamlessly onboarding Truecaller’s enterprise product with process compliance.
- Collaborating with the Sales team to identify sales upgrades and cross-selling opportunities.
- Proactively managing churn across customers and ensuring timely servicing.
- Conducting joint business reviews to ensure customer satisfaction.
- Measuring and analyzing operational metrics for customer success.
- Implementing best practices and team structures to optimize customer support.
Qualifications and Traits We Are Looking For:
- 4-5 years of professional experience, with 3+ years in a high-velocity Customer Success role.
- Strong SaaS/Software product domain experience.
- Excellent collaboration and interpersonal skills.
- Proficiency in using automation tools as part of the customer success life cycle.
- Excellent organizational, communication, and negotiation skills.
- Customer-oriented attitude with a focus on achieving high levels of satisfaction.
- Demonstrated operational excellence in problem-solving and planning.
Gurgaon, Haryana, India
Interview Process At Truecaller
Truecaller mostly takes these 4 Recruiter Interview Processes:
- Application Review: Once we receive your application, our recruiter will assess if there’s a good match. You can expect to hear from us within 2 weeks of applying.
- Assignment: Following the recruiter interview, you will receive an assignment from us. You will have 4-5 days to complete it, and it typically takes 2-4 hours to finish.
- Team Interview: After successfully completing the assignment stage, you will proceed to a video/onsite interview with our team.
- Hiring Manager Interview: The final step involves interviews with 2 hiring managers. These interviews will be conducted via either video or onsite.
How To Apply For Customer Success Manager Jobs In Truecaller
To apply for Customer Success Manager Jobs In Truecaller, follow these steps:
- To begin, click the Apply Now button given below.
- You can now access the Truecaller official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button at this point and wait.
- On your screen, your application form will display.
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1. What makes Truecaller unique?
Truecaller stands out by providing smart solutions that protect users from fraud, harassment, and scam calls. It fosters trustworthy conversations, making it the #1 caller ID and spam-blocking service.
2. What are the benefits for employees at Truecaller?
Employees enjoy competitive salaries, excellent medical, accident, and life-term insurance, flexible working hours, and access to Udemy membership for continuous learning.
3. How does Truecaller embrace diversity and inclusion?
Truecaller values diversity and inclusivity, encouraging a wide range of backgrounds, perspectives, and experiences to fuel innovation and product excellence.