|Customer Care Executive WFH
|October 01, 2023
|Startek is inviting applications for the position of Customer Care Executive WFH. Here you are given complete information about the job. Must read the complete article for complete information.
Startek Recruitment 2023 Overview
|Customer Care Executive WFH
|Upto 1.75-2.25 Lacs P.A.
|Apply As soon As Possible.
Startek is a renowned name in the BPO/Call Centre industry. They are a customer success-driven company, focusing on providing exceptional service and operations.
Joining Startek means being a part of a dynamic team, delivering top-notch customer retention services in both voice and blended processes.
Why Join Startek? Employee Benefits At a Glance
- Flexibility: Work from the comfort of your home.
- Competitive Salary: Earn an attractive annual package ranging from 1.75 to 2.25 Lacs.
- Career Growth: Opportunities for growth and development within the organization.
- Great Work Environment: Experience a positive work atmosphere that encourages growth and innovation.
About the Profile: Customer Care Executive WFH
As a Customer Care Executive in a work-from-home setup, you will be the frontline representative of the company.
Your primary role revolves around understanding and addressing customer concerns, providing them with necessary information, and ensuring their satisfaction.
Roles and Responsibilities
- Listen attentively to customer concerns, questions, and issues.
- Maintain a positive attitude and respond calmly to customer complaints.
- Compile customer reports based on data collected during interactions.
- Resolve customer concerns and provide accurate answers to their inquiries.
- Refer complex issues and questions to managers if necessary.
- Engage potential customers by offering information about products and services.
- Aim for utmost customer satisfaction and deliver professional support.
- Graduation is a must.
- Freshers and experienced candidates are welcome to apply.
- Flexibility to work in rotational shifts with no planned leaves for the initial 3 months.
- Exceptional communication skills are vital.
- You should possess a laptop with a minimum of Core i3 processor and a Wi-Fi connection with a speed of 50 Mbps.
Skills Required for Successful Application
To increase your chances of getting hired for this role, it’s essential to showcase the following key skills:
- Inbound Voice Process Experience
- Customer Support Skills
- Telecalling Abilities
- Knowledge of Inbound Processes
- Domestic BPO Understanding
- Customer Care Proficiency
Location: Work from Anywhere
This position allows you to work remotely, providing you the flexibility to choose your work location.
Last Date to Apply
The deadline to apply for this exciting opportunity is open-ended. However, we recommend submitting your application as soon as possible to enhance your chances of selection.
Training and Interview Rounds: Your Guide to Success
The selection process involves a series of interviews conducted virtually. Here’s a breakdown of the interview rounds and some tips to help you crack them:
- Preliminary Screening:
- Brief introduction and review of your resume.
- Tip: Be clear and concise in presenting your skills and experience.
- Technical Assessment:
- Evaluate your technical knowledge and skills related to the job role.
- Tip: Brush up on relevant technical aspects and be confident in your responses.
- HR Interview:
- Discuss your experience, goals, and expectations.
- Tip: Showcase your enthusiasm for the role and alignment with the company’s values.
- Final Interview:
- A comprehensive discussion about your suitability for the position.
- Tip: Be prepared to highlight how you can contribute to the company’s success.
How to Apply: Quick and Easy Process
Interested candidates can apply by sharing their CVs to the email id provided below. Ensure that you provide all necessary details and highlight your experience and skills in the email.
|Join Telegram channel
|Join Whatsapp Group
Can I apply if I’m a fresher?
Yes, both freshers and experienced candidates are eligible for this position.
What are the work timings for this role?
The role requires flexibility with rotational shifts and no planned leaves for the first 3 months.
Is this a permanent position?
Yes, this role is a full-time, permanent position with Startek.
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