|Phone Banking Officer
|October 02, 2023
|ICICI is inviting applications for the position of Phone Banking Officer. Here you are given complete information about the job. Must read the complete article for complete information.
ICICI Recruitment 2023 Overview
|Phone Banking Officer
|Full Time, Regular
|Upto 6,00,000 PA
About ICICI Bank
ICICI Bank is a prominent financial institution in India, renowned for its extensive range of banking and financial services. Established in 1994, ICICI Bank has grown to become one of the country’s largest and most trusted private sector banks. With a vast network of branches and ATMs across India, it offers a comprehensive array of services including personal banking, corporate banking, wealth management, and insurance. ICICI Bank is known for its innovative approach, technological advancements, and commitment to providing convenient and accessible banking solutions to its diverse customer base.
About ICICI Recruitment 2023
Are you a dynamic and customer-focused individual with a passion for providing exceptional service? Do you have a keen interest in the banking and financial industry? We have an exciting opportunity for you to join our team as a Phone Banking Officer. In this role, you will be an integral part of our customer engagement strategy, ensuring that our clients receive top-notch service and have their banking needs met seamlessly.
Role and Responsibilities:
- Handle customer complaints and queries with professionalism and empathy over the phone.
- Provide accurate and relevant information about our products and services to customers.
- Utilize your strong interpersonal skills to cross-sell various banking products to our valued customers, enhancing their banking experience.
- Develop a deep understanding of each customer’s profile, preferences, and banking behavior to personalize your service and identify potential sales opportunities.
- Maintain a customer-centric approach while identifying and capitalizing on revenue-driving opportunities.
- Uphold our commitment to customer satisfaction by keeping Net Promoter Score (NPS) as a core metric in all customer interactions.
- Fluent in spoken English and Hindi, with exceptional communication skills.
- Willingness to work in rotational shifts to ensure seamless customer service.
- A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment.
- Prior sales and relationship management experience from any industry is preferred.
- A graduate with 0 to 5 years of relevant experience.
Location: ICICI Recruitment 2023
- Minimum: 0 years
- Maximum: 5 years
Join our dedicated team of professionals who are committed to delivering excellence in customer service and contributing to our customers’ financial well-being. If you are driven by customer satisfaction, possess excellent communication skills, and have the determination to succeed, we invite you to apply for this exciting opportunity.
How To Apply For ICICI Recruitment 2023
To apply for ICICI Recruitment 2023, follow these steps:
- To begin, click the Apply Now button given below.
- You can now access the ICICI official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button at this point and wait.
- On your screen, your application form will display.
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What are the skills required to beICICI Recruitment 2023?
Fluency in spoken English & Hindi language
Open to work in rotational shifts
How to apply for the Phone Banking Officer
Access the ICICI official website.
Read the official announcement for further information.
Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.