|Graduate Trainee – Customer Support
|September 13, 2023
|Freshworks is inviting applications for the position of Graduate Trainee – Customer Support (Freshworks Recruitment 2023). Here you are given complete information about the job. You must read the full article for related information.
Freshworks Recruitment 2023 Overview
|Graduate Trainee – Customer Support
|Chennai, Tamil Nadu, India
Freshworks Graduate Trainee – Customer Support Freshers Jobs
At Freshworks, we’re revolutionizing the way businesses connect with their customers and employees. We’ve taken a fresh approach to crafting software that’s not only affordable and quick to implement but also user-friendly. With headquarters in San Mateo, California, and a global presence across 13 locations, we serve over 65,000 companies, ranging from startups to large enterprises. Our suite of cloud-based solutions, including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat, is designed to enhance both customer experiences (CRM, CX) and employee experiences (ITSM), all supported by our cutting-edge Neo platform.
We’ve earned recognition in esteemed publications like CNBC, Forbes, Fortune, and Bloomberg. For three consecutive years, we’ve been honored as a Best Place to Work in San Francisco and Denver by BuiltIn. Our products have garnered top ratings from TrustRadius and G2, with accolades such as Best Feature Set, Best Value for the Price, and Best Relationship.
Customer Support – Your Opportunity:
Are you ready to embark on a journey with our customer support team? This role involves technical account management, where you’ll be the troubleshooting-savvy superhero for our customers. Your mission? Resolving issues, providing timely assistance, and ensuring customer satisfaction. If you’re a problem-solving enthusiast who loves diving deep to uncover the root causes, all while helping customers, then you’re a natural fit for our customer support squad.
What We Seek:
If you graduated in 2022/23 and bring 0-6 months of work experience, we’re excited to have you on board as a Graduate Trainee in our customer support team. Here’s a snapshot of what we’re looking for in recent college graduates:
- Excellent written and verbal communication skills, delivered with clarity and precision.
- A compassionate outlook towards customers, coupled with an ability to comprehend their unique needs.
- Thriving in a fast-paced, performance-driven environment is your forte.
- Embracing new technologies is not just an option – it’s your curiosity and interest at play.
- Flexibility is your middle name. Our rotational shifts/regions/markets demand your adaptability.
- If you’ve interned with B2B or product companies in any relevant domains, that’s a definite plus.
- Zero standing arrears in your academic journey.
At Freshworks, we’re on a mission to create a global workplace that celebrates the potential, purpose, and passions of every individual, regardless of their background. We’re committed to equal opportunities for all, firmly believing that a diverse workforce creates a dynamic, enriched environment that advances our employees, communities, and business objectives.
Ready to Dive In?
If you’re eager to kick-start your career in customer support, with a penchant for problem-solving and a heart for empathy, we invite you to be a part of the Freshworks family. Join us in shaping exceptional customer experiences while nurturing your own growth journey.
The location for the position of Graduate Trainee – Customer Support at Freshworks is Chennai, Tamil Nadu, India.
How To Apply For Freshworks Recruitment 2023
To apply for Freshworks Recruitment 2023, follow these steps:
- To begin, find the “apply link” that is given below.
- Click the “Click Here” button mentioned below.
- Read the job listing carefully.
- If your skill set matches the job specification of the open position, click on the “Apply” option. It will take you to the application form.
- Fill in your credentials correctly and upload your resume for the reference of the employer.
- You press the final submission button at this point and wait.
- On your screen, your application form will display.
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What is the location of the Graduate Trainee – Customer Support job at Freshworks?
The location for the position of Product Analyst at Freshworks is Bangalore, India.
How many rounds of interviews will be conducted in Freshworks Recruitment?
After resume screening for candidates, they will be shortlisted for two interviews, that is one technical interview and the other HR interview.