Expedia Group Recruitment 2023 – Job For Graduates – Latest Jobs in India

Post Name Traveler Service Supervisor
DateJuly 06, 2023
Short Info.Expedia Group is inviting applications for the position of Traveler Service Supervisor. Here you are given complete information about the job. Must read the complete article to derive all the relevant information.

Expedia Group Recruitment 2023 Overview

Post Name Traveler Service Supervisor
DateJuly 06, 2023
Company NameExpedia Group
Location Gurgaon – On Site
Job CategoryOperations & Services
ExperienceA minimum of 2 years of leadership experience and/or 2 years work experience in a call center environment is required
Category Private Jobs
SalaryUpto 9,00,000 PA
Official Websiteexpediagroup.com

About Expedia Group

We are technologists and travelers. We collaborate across hemispheres, time zones, cultures, and languages. We’re accustomed to disassembling things and then reassembling them in better ways.

Although travel might be challenging, we are aware that it is always worthwhile. We take our responsibilities very seriously because we think that travel is a positive influence.

In order to create really beneficial relationships between travelers and our partners and to create amazing goods, we are here.

Why Join Expedia Group

  • We are a varied group with a common goal: to develop the services, platforms, and experiences that will serve as models for the rest of the business world.
  • Everyone may feel secure and in control at Expedia Group. We all share the conviction that travel is a force for good, and we are immensely proud of the open culture we have created. Our experiences cross barriers and widen vistas, improving and opening up the world.

Profile Overview

The Traveler Service Supervisor, Premium leads associates to achieve and maintain the department’s goals and standards for service, quality, and overall traveler experience of our most loyal customers!

This position is responsible for demonstrating Expedia’s Customer Operations service standards and developing employees through coaching, reviewing quality assurance, conducting one-on-one meetings, and managing employee performance and effectiveness.

What Will be Your Role at Expedia Group

  • Create a culture of empowerment and resolution. This team must deliver the best service in the travel industry and truly value our traveler’s loyalty. Travelers’ issues must be owned and resolved without exception or handoff
  • Embrace role as “customer zero” of Expedia Group travel service technologies; develop an approach to testing and providing constructive feedback; support team to ensure positive attitude in face of tool adversity
  • Key Accountabilities: Agent to Agent follow-up rate below 10%’; NPS above 25 for Voice, 50 for Chat; Annualized attrition below 40%
  • Responsible for mentoring employees, reviewing agent effectiveness, goal setting, preparing for weekly team meetings and 1:1 meetings with each direct report
  • Review performance reports with associates by completing quarterly reviews for each team member focused on developing their expertise while providing new opportunities for them to grow their knowledge
  • Help drive innovation in refining and improving performance standards and processes
  • Look for additional opportunities to increase associate effectiveness and job satisfaction among Traveler Service Representatives and teams
  • Assist with the onboarding and nesting of new hires
  • Establishes and maintains positive working relationships with agents, peers, management, corporate, and partners
  • Leads resources to ensure established key performance indicators are always achieved
  • Leads day-to-day processes and other duties as assigned
  • Team Supervision: Sets clear expectations for operational performance and customer experience, including cascading critical metrics
  • Operations and Knowledge Management: Ensures the business vision is understood by the team and translates into functional goals; Solid understanding of operational structures and functions essential to supervise operations
  • Trust Each Other: We are all Expedians. We are accountable to each other to deliver on our commitments, and we will trust our team members to help get it done
  • Developing Talent: Creates opportunities for associates that contribute to their personal and career development; Enables an expansive and diverse work environment
  • Build and maintain effective teams: Holds self and team accountable for setting and meeting departmental goals: Identifies and resolves issues that may impair the team’s ability to meet team goals
  • Inspires and gains the commitment of others toward the vision, mission, values, and organizational goals; Responsible for findings from employee surveys and defines, identifies, and acts on opportunities to improve engagement and minimize attrition
  • Stakeholder Management: Builds strong relationships and maintains a visible presence with multiple stakeholder groups as a representative of the department, ensuring each group’s needs are understood and supported by the other
  • Business Continuity: Ensures team is prepared for any business continuity that may arise
  • Traveler Focus: Strong disposition to Traveler advocacy! Passionately meets or exceeds traveler expectations. Enters the traveler’s world through listening and understanding. Champions relationships by recognizing and delivering on traveler needs and opinions
  • Embodies Expedia Inc. values and beliefs and shares these both internally and externally

Education Requirement at Expedia Group

– A graduate from any stream related to the roles and responsibilities of the job.

– Excellent communication skills & strong customer focus.

– Proven analytical / problem-solving ability. 

Skills and Requirements

  • A minimum of 2 years of leadership experience and/or 2 years of work experience in a call center environment is required
  • Strong time management skills
  • Must have a strong solid understanding of MS Office products, and our Website; be technically savvy, and efficient in working across multiple systems
  • Must be a strong team player and work well with differing personalities. Strong leadership required, with effective performance management and coaching techniques
  • Able to inspire an energetic and fun culture and is passionate about coaching and mentoring to drive the team to the next level
  • Have strong organizational and analytical skills, with attention to detail and accuracy
  • Critical thinking and problem-solving skills with the ability to use sound judgment to tackle urgent issues efficiently and optimally. The ability to multi-task is crucial
  • Strong oral and written communication skills, always displaying a professional manner
  • Traveler-focused and able to work expertly with both internal and external customers
  • Can work any shift, 24×7
  • A solid understanding of GDS systems (Sabre/Amadeus) preferred
  • Travel industry experience preferred
  • A high-level understanding of call center technologies preferred

Checkout AMAZON Job For Freshers :- Click Here

Location

Gurgaon, India (work from the office), on-site job profile.

Training

Training and guidance will be provided by the company.

How To Apply For Traveler Service Supervisor

To apply for Traveler Service Supervisor, follow these steps:

  1. To begin, click the Apply Now button given below.
  2. You can now access the official notification on the company’s page.
  3. Fill out the Form on the careers page.
  4. After filling out the form click on the “Submit” button.
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