Concentrix Recruitment 2023 – Best Jobs in India – Apply Online

Post Name Manager I, Quality
DateAug 16, 2023
Short Info.Concentrix is inviting applications for the position of Manager I, Quality ( Concentrix Recruitment 2023 ). Here you are given complete information about the job. Must read the complete article for complete information.

Concentrix Recruitment 2023 Overview

Company Name Concentrix
Post Name Manager I, Quality
Job Type Private Job
LocationChandigarh, India
Official Websiteconcentrix.com
salaryUp to ₹ 3,00,000 PA

About Concentrix:

Job Description:

Concentrix, a global leader in technology-enabled business services, is seeking a dynamic and experienced professional for the position of Manager I, Quality. As a key member of our team, you will play a vital role in driving continuous improvement in transaction quality and delivery, ensuring exceptional customer engagement, and maintaining our commitment to excellence.

Concentrix Recruitment 2023,
Concentrix Recruitment 2023 - Best Jobs in India - Apply Online 3

Role and Key Responsibilities:

  • Lead the charge in continuous improvement efforts for Transaction Quality and Delivery.
  • Possess Green Belt certification and utilize Six Sigma methodologies to enhance processes.
  • Manage Call Quality and Client-related Key Performance Indicators (KPIs).
  • Evaluate the effectiveness of Transaction Quality interventions.
  • Strengthen the Quality management processes and framework to elevate quality delivery.
  • Skillfully capture SLA/SLO metrics, align reporting with client expectations, and establish/customize processes to ensure seamless delivery.
  • Innovate and implement creative ideas and process improvement initiatives.
  • Maintain rigorous process control and compliance, overseeing audit requirements.
  • Provide targeted and constructive feedback to Front Line Recruitment Teams regarding the quality of new hires.
  • Offer quality floor support, feedback, and refresher training.
  • Collaborate with Quality and Compliance teams, conducting audits and follow-ups based on observations.
  • Conduct FMEA (Failure Modes and Effects Analysis) and compliance audits, and perform health checks on accounts.

Key Skills and Knowledge:

  • Proficient in People Management, leadership, and motivation.
  • Demonstrated ability to drive initiatives to successful completion.
  • Adept at working with employees at all levels within the organization.
  • Strong analytical and quantitative skills.
  • Excellent communication and data interpretation abilities.
  • Familiarity with Transaction Quality systems, tools, and technologies.
  • Understanding of the Transition process (Handover, Startup, Manage, Exit) to effectively manage Transaction Quality functions.
  • Exceptional maturity and interpersonal skills for effective client and stakeholder interactions.
  • Process-oriented mindset with strengths in planning, decision-making, and handling data.
  • Ability to manage priorities, meet deadlines, and excel under pressure.
  • Detail-oriented with exceptional organizational and presentation skills.

Education:

  • Graduation degree required.

Location:

  • IND Chandigarh – DLF IT, Tower C, Site 2

Language Requirements:

  • Proficiency in English (both written and spoken).

How To Apply For Concentrix Recruitment 2023

To apply for Concentrix Recruitment 2023, follow these steps:

  1. To begin, click the Apply Now button given below.
  2. You can now access the Concentrix official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
  5. You press the final submission button at this point and wait.
  6. On your screen, your application form will display.
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Deepak

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